IT Support Specialist
Be the face of IT at Evondos. Solve real problems for real people, own the end user experience, and build scalable IT support in a purpose driven company.
About Evondos Group
Evondos Group is the European market leader in medication management, with over 500 employees working in the Nordics, UK and the Netherlands. Evondos' services enables tens of thousands of people who require medication to receive support in proper medication use through our automatic medication dispensers. This improves and enhances patient safety and medication adherence. Evondos helps clients live independently in their own homes, reducing the pressure on home care services, allowing them to focus on more complex care needs.
This is the role - What you will do:
We are looking for two new colleagues to join our IT Support team:
One in Salo, Finland – For this position, you must speak fluent Finnish and English.
One in Zoetermeer, Netherlands – For this position, you must speak fluent Dutch and English.
As an IT Support Specialist, you are responsible for making everyday IT work smoothly for Evondos employees. You are the first point of contact for IT support and the person who makes sure issues are handled properly from start to finish.
You will:
Handle and resolve most employee IT issues yourself (devices, access, identity, software), escalating only truly complex or engineering level cases
Act as the main point of contact between employees and IT, handling issues with full understanding of business context
Own the end user device lifecycle, including onboarding, replacements, renewals, and offboarding
Make sure all support work is handled through agreed IT support processes and tools
Reduce repeat issues by spotting patterns and improving documentation and ways of working
Help the company scale by building a stable, repeatable IT support experience as Evondos grows
Why you will enjoy it:
🤝 You own your work – from first contact to resolution, with real responsibility and trust
🚀 You’ll learn fast – about modern IT environments, identity, devices, and how a growing tech company works
✨ Your work matters – every resolved issue helps colleagues focus on delivering care solutions that improve lives
💜 People first culture – equality, friendliness, and team spirit are not buzzwords here
This could be you
Relevant IT education or equivalent hands-on experience
1–3 years of experience in end user IT support or service desk roles
Practical experience supporting Windows and/or macOS devices
Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Basic understanding of user accounts, access rights, and MFA
Experience working with a ticketing system and structured support processes
A service-oriented mindset and clear communication skills
Fluent professional English in addition to fluency in either Dutch or Finnish (based on the location)
What we offer
🚀The space to take initiative and seize opportunities.
🤝Our positive work environment is built on key elements such as equality, friendliness, and team spirit.
🌟 At Evondos we are passionate about developing a desired workplace where people can grow with the company and do their work with pride and joy, encouraged by our meaningful mission of enabling an independent life at home.
Apply now!
Do you recognize yourself in this profile? Apply now and join our passionate team at Evondos!
💜Together we are strong! 💜
* As a fair employer, we are committed to selecting the best candidates for the role. Please note that only applicants who are eligible to work in the country of work location and hold valid EU work authorization will be considered for this position.
** Recruitment Agencies: We are confident in finding the right candidate through our own network. Should we need recruitment assistance, we will work with the agencies we already do collaborate with.
- Locations
- Salo, Zoetermeer, Netherlands
- Remote status
- Hybrid
About Evondos
Evondos Group is Europe's leading provider of automated medication dispensing services. Evondos' unique medication dispensing service offers significant quality and cost benefits to professional home care organizations and helps societies to provide home care with effective use of resources. The service ensures that home care clients receive the correct medication at the right time and in the appropriate dosage automatically, improving medication management quality and supporting independent living at home. In early 2023, Evondos acquired Medido, a Dutch provider of medication dispensing services in the Netherlands, Norway, Sweden, UK and Denmark. Evondos today Group employs a total of over 500 professionals in the Nordic countries, UK and the Netherlands, serving tens of thousands of users daily. The headquarters of Evondos Group is located in Helsinki, with the majority of its operations and production facilities in Salo.