About Evondos Group

Evondos Group is the European market leader in medication management, with over 450 employees working in the Nordics and the Netherlands. Evondos service enables thousands of people who require medication to receive support in proper medication use through our automatic medication dispenser. This improves and enhances patient safety and medication adherence. Evondos helps clients live independently in their own homes, reducing the pressure on home care services, allowing them to focus on more complex care needs.

This is the role

Join our team as a User Research Assistant and become an integral part of advancing Evondos Customer Experience initiatives. This entry-level position offers hands-on experience with research and customer feedback collection processes making it perfect for individuals eager to gain practice and develop their skills in a very rewarding industry.

Key tasks and responsibilities
Support User Research Activities:

• Collaborate with teams to plan and conduct user research.
• Manage participant recruitment and logistics by identifying, recruiting and scheduling appropriate candidates for research.
• Conduct fieldwork, including interviews and usability tests.
• Adhere to procedures, policies and ethical codes related to conducting user research.
• Maintain records for all recruitment and participant activity.

Prepare Customer Feedback Surveys:

• Design and format surveys to meet objectives.
• Ensure surveys are user-friendly and capable of gathering comprehensive customer insights.

Coordinate Feedback Collection:

• Distribute surveys and gather customer feedback.
• Monitor responses and manage data.

Compile Reports and Analysis:

• Synthesize and analyze feedback from various sources.
• Create detailed reports with actionable recommendations.
• Support maintaining insights repositories and archives

This is you!
Educational Background:

• Bachelor’s or Master’s degree in Design, Human-Computer Interaction, Psychology, Sociology, or related field.

Technical Skills:

• Familiarity with qualitative and quantitative research methods.
• Proficiency in data collection and analysis tools.
• Experience with report writing and presentation skills.

Motivational Attributes:

• Persistent curiosity about user behavior and eagerness to learn.
• Passion for enhancing customer experience through research.
• Commitment to continuous improvement.

Behavioral Qualities:

• Empathy for understanding user perspectives and emotions.
• Ability to critically evaluate data and identify trends.
• Attention to detail in data collection and report compilation.
• Collaborative spirit and openness to diverse perspectives.
• Adaptability to changing research methodologies and priorities.
• Strong time-management skills.
• Strong communication skills in English, both verbally and in writing.
• Native speaker of Dutch or Finnish – essential for understanding user context and providing accurate insights in local language (depending on the work location).

What we offer

• A rewarding salary with good benefits.
• The space to take initiative and seize opportunities.
• Our positive work environment is built on key elements such as equality, friendliness, and team spirit.
• At Evondos we are passionate about developing a desired workplace where people can grow with the company and do their work with pride and joy, encouraged by our
  meaningful mission of enabling an independent life at home.
• We provide all the tools you need.

Apply now!
Do you recognize yourself in this profile? Apply now and join our passionate team at
Evondos!

Together we are strong!

* As a fair employer, we are committed to selecting the best candidates for the role. Please note that only applicants who are eligible to work in the country of work location and hold valid EU work authorization will be considered for this position.

** Recruitment Agencies: We are confident in finding the right candidate through our own
network. Should we need recruitment assistance, we will work with the agencies we already collaborate with.